Storacall Ltd2003-04-03 11:12:04
New quality monitoring, scoring and reporting software for agent performance evaluation and skills training!
Storacall VoxScore QA is an affordable telephone call quality analysis package for small to medium sized call centres and enterprises, who wish to improve performance and tele-worker skills by providing training feedback using voice recording or Live feed and a software package which provides for a fair consistent method of appraisal. The consistent quality evaluation provides a platform to train staff, manage rewards and maintain motivation. In a contact centre, is not just the productivity of a call, but the quality that is important.
VoxScore features scoring and reporting for 8, 16, 32 or 64 agents, an easy to set up and use interface, score sheet templates with points per question and text comments, graphical software to view and replay recorded calls on a PC, scored results data-based, range of standard text and graphical reports, import of standard .WAV sound files from existing recorders/sources, text and graphical reports; instant performance review of individuals, groups, or all, standalone live Monitor and Score and built in Quality Assessment Questions that can be modified or changed.
The VoxScore is both compatible with Windows 98, NT, 2000, ME, XP and with most voice recorders and is priced from around £100 per agent
Storacall VoxScore QA is an affordable telephone call quality analysis package for small to medium sized call centres and enterprises, who wish to improve performance and tele-worker skills by providing training feedback using voice recording or Live feed and a software package which provides for a fair consistent method of appraisal. The consistent quality evaluation provides a platform to train staff, manage rewards and maintain motivation. In a contact centre, is not just the productivity of a call, but the quality that is important.
VoxScore features scoring and reporting for 8, 16, 32 or 64 agents, an easy to set up and use interface, score sheet templates with points per question and text comments, graphical software to view and replay recorded calls on a PC, scored results data-based, range of standard text and graphical reports, import of standard .WAV sound files from existing recorders/sources, text and graphical reports; instant performance review of individuals, groups, or all, standalone live Monitor and Score and built in Quality Assessment Questions that can be modified or changed.
The VoxScore is both compatible with Windows 98, NT, 2000, ME, XP and with most voice recorders and is priced from around £100 per agent
For more information contact:
Swan House
Windmill Rd
Sunbury On Thames
Middx
TW16 7DT
United Kingdom
Tel: +44 1932 710810
Fax: +44 1932 710811
